Questions To Ask Your Van Nuys Service Advisor

February 4th, 2010 by OOKA52

We find that a lot of Van Nuys service and repair at AutoAid are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Van Nuys automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Van Nuys. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Van Nuys automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Van Nuys service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call AutoAid to make an appointment.
14526 Erwin st.
Van Nuys, Ca 91411
(818) 901-1113

Posted in Service Standards | No Comments »

Diesel Maintenance For Ca

January 28th, 2010 by OOKA52

At AutoAid we hear from a lot of people who are excited about the new diesel engines that will soon be available in passenger cars and SUV’s. But our Ca friends are often curious about the preventive maintenance requirements. People may not know that diesel engines have long been used extensively in Europe and Asia. In fact, in some markets, there’re nearly as many diesel powered passenger cars as there are gasoline.

Here’s who’s announced or is expected to announce new diesels for North America: BMW, Mercedes, Audi, Volkswagen, Nissan, Honda, Toyota, Hyundai and Subaru. Of course, the US auto makers will be expanding their diesel offerings as well. Diesels will become a very big deal here in Ca.

You may ask, why has it taken so long getting to Ca and North America? There are a bunch of reasons like fuel tax policies and such, but the biggest hurtle was that Ca diesel fuel had a high sulfur content – too high for the latest generation of highly refined diesel engines. Recent government mandates to remove sulfur now opens up Ca to the engines the rest of the world’s been enjoying for a long time.

Why are diesels so popular worldwide? Well, for starters, diesels get up to 30% better fuel economy than gas engines. And they last a lot longer. And modern diesel engines are refined, quiet and powerful – and there’s none of that black smoke we used to see.

Some people may think that diesels create more pollution. But, you need to rethink diesels. Environmental pollution standards for diesel cars and light trucks are scheduled to be as strict as they are for gasoline vehicles. A modern diesel engine is as clean as a gas engine.

You may also have heard a lot in the news about bio-diesel. The exciting thing about diesels is that they’re not limited to fossil fuels. They can run on fuel made from vegetable oil. There are refineries that make diesel fuel from cellulosic waste like woodchips from lumber mills. There’s even this cool new process where a special strain of algae is used to convert carbon dioxide, water and sunshine into bio-diesel. That’s still a ways off, but you can see that diesel can become a sustainable source of fuel.

And, there are not a lot of trade off’s with diesel in terms of performance. A modern passenger car diesel is very smooth, quiet and quick. Most folks wouldn’t notice any difference. For those who tow trailers and haul heavy loads, diesels will be an improvement.

Now diesel engines are heavy duty, so they cost more than gas engines. But they get better fuel economy – so the break-even point is largely dependent on the difference between Ca gas and diesel prices at the pump and how many miles you drive. And diesels have a higher resale value.

Now, let’s get back to diesel maintenance. You have to keep in mind that most of the new diesels are just coming in, or will be over the next couple of years, so we don’t have the maintenance schedules to make direct comparisons yet.

But going off what we already have in Ca, we can expect fluid drain intervals to be similar to gasoline engines. Diesels do require very clean fuel, air and oil, so their filters are much higher capacity than gasoline filters and cost more. The engine air filter needs to be changed more frequently as well.

Repair costs are similar. As with gasoline engines, proper maintenance is the key to long engine life and to avoiding repairs. So pretty much what we have come to expect with gas vehicles; coolant system service, transmission service, power brakes, power steering, differential, filters, fuel system, and so on. And the payoff for you, if you’re the kind that likes to keep your vehicles for a long time, is that a properly maintained diesel engine can last for hundreds of thousands of miles.

Posted in Fuel System | No Comments »

Fuel Filter Service in Van Nuys Ca

January 21st, 2010 by OOKA52

There are a surprising number of small, inexpensive parts that can lead to expensive engine damage when they fail. It doesn’t seem right.

Fortunately a lot of those things can be taken care of in routine maintenance. They may not be easy to remember, because it is a long list, but your service center at AutoAid can help you know what’s scheduled to be taken care of.

Some of us in Van Nuys Ca really don’t look forward to going in for an oil change and then getting a list of the other things the manufacturer recommends.

But automotive maintenance is all about prevention, and addressing small problems before they get big. Let’s take the fuel filter for example.

You may not know this but the median age for private vehicles on our Van Nuys Ca roads is over nine years. When cars get older, five years or so, they’ve accumulated a lot of dirt and rust in their gas tanks. If that dirt gets into the engine it can cause thousands of dollars worth of damage. So somewhere between that dirty gas tank and the price of a great vacation – is the lowly fuel filter: a very inexpensive part that doesn’t cost too much to replace. And your car’ll just run better too.

A clogged fuel filter can’t let enough fuel through. You might notice at first that your car is running fine around town, but struggles or sputters on the Van Nuys Ca freeway or when you accelerate. Enough fuel can’t get through to meet the demands of higher speed. If it gets bad enough your engine might just shut off or not start at all, which could be dangerous.

Some fuel filters have a bypass. When they get clogged, they allow dirty fuel to move around the filter element so dirt ends up in the engine. We’ve already talked about how expensive that can be.

The fuel filter is even very important for newer cars. The fuel is still dirty even if there isn’t rust in the tank. It’s just that the fuel filter will need to be changed more frequently as the vehicle gets older.

How often should you change your fuel filter? Check your owner’s manual. Your Van Nuys Ca service advisor at AutoAid can tell you as well. It’s usually around thirty thousand miles or so. Ask if it’s time for a full fuel system cleaning as well. They often go hand in hand.

It’s good to know that your Van Nuys Ca service center has your back. When you’re motivated to maintain your vehicle’s performance and to reduce operating costs, you’ll think of AutoAid as your ally – and maybe even your memory.

Posted in Fuel System | No Comments »

What To Do In Case Of An Accident in Los Angeles

January 6th, 2010 by OOKA52

Screeching tires, crunching metal – it’s an accident! If you’ve ever been in a car accident in Los Angeles, even a minor one, you know how upsetting it can be. It’s hard to think straight and know what to do.

Let’s review what you should do in case of an accident:

When an accident occurs, you should always stop. Leaving the scene of an accident in Van Nuys is considered a crime – even if it’s not your fault. And hit and run penalties are fairly severe, possibly resulting in steep fines, loss of your Ca driver’s license or even jail time.

Your jurisdiction may require that you try to help someone who is injured by calling for help or performing first aid if you are able. Warn other Encino and North Hollywood motorists by putting out flares, using your flashers or lifting your hood. Call Los Angeles emergency services as soon as possible. Tell the operator if medical or fire help is needed.

Always file a Van Nuys police report. It’s tempting to skip this if everything seems to be ok. But without a police report, the other guy can say whatever he wants about the accident later, and you’ll not have an objective report to help defend yourself. Discuss the accident only with the police. Emotions are strong after an accident and we naturally want to talk about it – don’t. Never admit fault or guilt to anyone including the police officer. Sometimes we may feel at fault, but in the eyes of the law, the other guy is responsible.

Truthfully give the officer the facts: such as “I was going thirty miles an hour” not “I wasn’t speeding”. Remember, anything you say to the officer or anyone else can be used against you.

Also get the officer’s name and ID number and ask where you can get a copy of the accident report.

Get the facts on the driver and owner of the other vehicle:

  • Name
  • Address
  • Phone number
  • Date of birth
  • Driver’s license number and expiration
  • Insurance information

Also take down a description of the other Van Nuys vehicle, license plate and vehicle identification number. Most Ca auto insurance companies don’t record license plate numbers, so the VIN number is the best way to track the vehicle.

Ask witnesses, including passengers, to wait for the police. If they can’t wait, ask for contact information and request that they write a brief description of what they saw. If someone refuses to leave their name, write down their license plate number so the police can track them down later if necessary. Always call your insurance agent or your insurance company. Call or see a physician if you think you may have been injured. For vehicle repairs, call AutoAid at (818) 901-1113

Contact AutoAid to learn more about what do do in case of an auto accident.
You can find us at:
14526 Erwin st.
Van Nuys, Ca 91411
Or call us at (818) 901-1113

AutoAid and AutoNetTV hope that you never have to use this information and wish you happy Van Nuys travels.

Posted in Automotive News | No Comments »

Timing Belt Replacement in Van Nuys

December 30th, 2009 by OOKA52

Today we want to talk about timing belts. They’re something that many Van Nuys drivers don’t know much about and yet your vehicle won’t run if it’s broken – and it could cause many thousands of dollars damage if it does break. A broken timing belt is usually a tale of woe. Even though timing belt replacement is scheduled in the owner’s manual, it’s not the kind of thing that most Los Angeles car owners remember because it’s not well understood.

Let’s review what a timing belt does. As you know, the engine’s power is generated in the cylinders. A piston rides up and down in the cylinder. During the first down stroke, an intake valve at the top of the cylinder opens and air and fuel is drawn into the cylinder. Then the piston returns to the top, compressing the fuel and air mix. At the top, the spark plug fires, igniting the fuel pushing the piston down in the power stroke. As the piston once again returns up in the final stroke of the cycle, an exhaust valve opens at the top of the cylinder and the exhaust is pushed out. The timing belt is what coordinates the opening and closing of the intake and exhaust valves. It’s called a timing belt because the valves have to open and close at just the right time.

Now, not all Sherman Oaks and Encino vehicles have timing belts. Some have timing chains. Like the name implies, they use a chain rather than a belt to perform the function. It used to be that most engines used timing chains, which are extremely durable. Manufacturers started using belts rather than chains to save money in the manufacturing process. So now we’re left with a component that can break. They sort of shifted the problem to us. There are two broad categories of engine design: interference and non-interference. If the timing belt on a non-interference engine breaks, the engine simply stops running. That could be very dangerous depending on where you are at the time, but it causes no internal engine damage.

Interference engines, on the other hand, will get real messed up when the timing belt breaks, because the valves will actually fall down into the path of the pistons. Things get chewed up when that happens and it’ll cost thousands to repair the engine.

So, what are the warning signs? Unfortunately, there really aren’t any. There aren’t tell-tale sounds. In some vehicles, a technician from AutoAid may be able to see part of the belt for a visual inspection, but many have a cover that’s in the way. The reality is that if the belt slips even one notch, it might as well be broken for all the damage it’ll cause. There’s no middle ground.

So how can we avoid these problems? Simply replace the timing belt when your owner’s manual calls for it. It can be 60,000 miles; it might be 90,000 or 100,000 miles. The point is, if you have 60,000 or more miles, ask your AutoAid service advisor right away if your manufacturer requires a timing belt replacement.

Contact AutoAid to learn more about your car’s Timing Belt
You can find us at:
14526 Erwin st.
Van Nuys, Ca 91411
Or call us at (818) 901-1113

Sometimes you can go quite a while without a failure, but we’ve seen them happen within a couple of oil changes of being due. It’s not worth the risk.

What does it cost to replace a timing belt in Encino or North Hollywood? Well, that really depends on what kind of car you have. I can tell you that it’s usually not very easy to get to the timing belt – you often have to remove some accessories to get at it. It isn’t a cheap procedure, but it’s a fraction of what it could cost to repair the damage caused by a failure.

At AutoAid we’re all about trying to prevent costly repairs, keeping you and your passengers safe and increasing your driving enjoyment. Thanks to AutoNetTV for their great auto video tips.

Posted in Parts | No Comments »

What Van Nuys Automotive Service Consumers Should Know

December 22nd, 2009 by OOKA52

There are some things Los Angeles consumers should know about Van Nuys automotive service and repair. First and foremost, AutoAid cares about you and your family’s safety. And we really appreciate your business. AutoAid in Van Nuys wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for AutoAid need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Sherman Oaks or Encino driver may not realize the business and environmental regulations AutoAid must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Los Angeles restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for AutoAid. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Van Nuys customers are happy to see them succeed as a Ca automotive business.

Contact AutoAid to learn more about our extensive auto service training.
You can find us at:
14526 Erwin st.
Van Nuys, Ca 91411
Or call us at (818) 901-1113

Your Van Nuys service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Los Angeles area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

AutoAid appreciates this great review of automotive service from AutoNetTV.

Posted in Service Standards | No Comments »

Van Nuys Drivers Severe Service Maintenance Schedules

December 15th, 2009 by OOKA52

Your vehicle manufacturer publishes two auto maintenance schedules. The regular schedule and the severe service schedule. It’d be wrong for us to tell you that everyone in Los Angeles always needs to follow the severe service schedule – but its wishful thinking to say that the regular schedule is always good enough for your sedan.

Contact AutoAid to learn more about Severe Service Requirements for your sedan
You can find us at:
14526 Erwin st.
Van Nuys, Ca 91411
Or call us at (818) 901-1113

At AutoAid we’ll give you the definitions and explain the issues, and you can be the judge. Most manufactures list the following as severe conditions:

  • Most of your trips are less than four miles.
  • Most of your trips are less than 10 miles and outside temperatures are below freezing.
  • The engine is at low speed most of the time – not on the highway.
  • You operate your vehicle in dusty areas.
  • You regularly tow a trailer or carry heavy loads.
  • Driving in very hot or very cold weather.

So think about your typical week. Do you live a block from a Ca freeway on-ramp and enjoy a non-stop commute to work in Encino or North Hollywood? Or are you like the rest of us where 90% of our trips are on the severe service list?

The answer may be different at different times of the year and for the different drivers in your family. Think of the two service schedules as bookends. Let’s suppose your owner’s manual says the severe service oil change recommendation is 3,000 miles and the standard recommendation is 5,000 miles. You know that you need to change the oil somewhere between 3,000 and 5,000 miles. Look at your driving patterns and Van Nuys road conditions and honestly evaluate which end of the spectrum you’re closer to.

If you have a job in a neighboring town such as Sherman Oaks or Encino and most of your commute is freeway miles, you may choose the regular service schedule for your car. On the other hand, if you live within a few miles of work and only get on the highway a handful of times every month, something closer to the severe service schedule is more appropriate.

Now why is this so important? Moisture builds up in the engine oil from normal condensation. Short trips around Los Angeles or driving when it’s really cold means that the engine doesn’t heat up enough for the moisture to evaporate. The water in the oil leads to oil sludge that gums up your engine and doesn’t let the oil protect it as well. That’s why you need to change your oil more frequently – to get the sludge out before it causes problems.

Towing, heavy loads and very hot Ca summer weather means that your engine and transmission will operate at higher temperatures and with more stress. The fluids will break down more quickly. Additives that clean and prevent corrosion will be depleted sooner. Dusty conditions, which may extend also to areas with high air pollution, mean that fluids will get dirty faster and that filters will plug up and won’t work right.

All of these things can lead to premature wear and repairs down the road. They’ll also hurt your fuel economy. If you want some personalized advice, talk with your honest AutoAid service advisor. We can help you restore your vehicle to good working order and help you know the best schedule to follow. If you’re not sure, err on the side of protection.

Watch our informative AutoNetTV auto video tips at the top of this post.

Posted in Maintenance | No Comments »

News! AutoNet Posts New Blog Site…

December 8th, 2009 by OOKA52

Van Nuys AutoNet News

AutoNet posted a new blog site today on the company’s home site located at autonettv.com.

We encourage everyone to check it out and participate by subscribing, social bookmarking, and telling all your friends.

Thank you very much, we look forward to seeing you at the site!

Don’t forget to visit our local Van Nuys service station called AutoAid, where you can see great AutoNet content while you wait for your service.

You can find AutoAid in Van Nuys on 14526 Erwin st.. If you want to call ahead for an appointment, please call at (818) 901-1113.

Have a great day.

Posted in Uncategorized | No Comments »

Nitrogen Fill For Tires in Van Nuys Ca

December 3rd, 2009 by OOKA52

So, everyone in the Van Nuys Ca area knows how great helium is – you know, party balloons, squeaky voices. But a lot of people around Van Nuys still haven’t heard about the benefits of nitrogen in your tires, and how it can help your tires. Here’s some great advice from AutoNetTV, brought to you by AutoAid.

Nitrogen has actually been around for a long time in the Van Nuys Ca commercial sector, but it’s just starting to catch on for private vehicles in the 91411 zip code area.

Why nitrogen in your tires? Air is air, right? Actually, it turns out there is a difference.

Contact AutoAid to learn more about nitrogen in your tires
You can find us at:
14526 Erwin st.
Van Nuys, Ca 91411
Or call us at (818) 901-1113

The heart of the matter is maintaining proper tire inflation. When your tires are properly inflated, they last longer, handle better and more safely, and save you money at the gas pump.

The problem is that tires filled in Van Nuys with regular air can lose a pound and a half of air pressure every month. This just happens as the oxygen in the tire seeps out. So if you don’t check your pressure for a month or two, well, you can be significantly low – low enough to actually affect your handling, shorten tire life and waste money at the fuel pump.

How does nitrogen help? Regular air contains about 78% nitrogen. Nitrogen is the largest molecule in air. It’s dry and non-flammable. Air also contains 21% oxygen, which is smaller and seeps out of the tire three to four times faster than nitrogen.

So, a tire filled with nitrogen at AutoAid will take about six months to lose as much pressure as regular air does in just one month. So it’s more forgiving for those who don’t check their pressure every week.

Also, when oxygen is at higher temperatures – like those inside your tire when you’ve been driving for awhile – it oxidizes the inside of your tire. Getting the oxygen out of your tire means that it’ll last longer.

Who’s using nitrogen? Well, let’s start with NASCAR and Indy. These racers like nitrogen’s ability to maintain consistent tire pressure and reduce tire temperatures under very demanding conditions. The US government requires all commercial aircraft to have nitrogen in their tires. NASA and the US Military use nitrogen. The mining industry has been filling those “humongous” tires with nitrogen for years. And semi trucks and trailers are starting to use nitrogen extensively.

You may have heard some detractors of nitrogen. But the studies and white papers from tire and vehicle manufacturers demonstrate that the technology really works.

In fact, a prominent consumer research group did a study where they filled some tires with air and some with nitrogen and stacked them outside for a year. They observed that the nitrogen filled tires did hold their pressure better, but they couldn’t see the economic benefit. But that particular test has very little to do with the real world. Most tires are actually holding up cars and they also get driven around and do a lot of work. So if nitrogen helps them last longer, saves gas and gives safer handling, it’s worth considering.

Learn more about nitrogen in your tires by watching our attached auto tips video from AutoNetTV.

Posted in Tires and Wheels | No Comments »

E-85 Fuel Safety Advice From AutoAid

November 27th, 2009 by OOKA52

Today at AutoAid we want to talk with you about a very important safety issue. This automotive safety warning is coming from a very unusual source: fire fighting experts. You’ve probably heard of E-85 gasoline being offered in the Los Angeles area. Some newer vehicle models are specifically built to run on E-85 – the rest are not.

Does your vehicle use E-85 gasoline? Bring it down to AutoAid at 14526 Erwin st. in Van Nuys, Ca 91411 to find out, or give us a call to make an appointment by calling (818) 901-1113.

E-85 gasoline has been developed to fight air pollution and reduce oil consumption. E-85 fuel is a mix of 15% ethanol, a grain-base alcohol, and 85% gasoline. So-called Flex-Fuel vehicles are designed to use either normal gasoline or E-85 gas. The result is lower harmful exhaust emissions to our local Los Angeles community.

All gas engines can run with up to 10% ethanol and in fact a lot of gasoline sold in the Van Nuys Ca area does contain some ethanol. The problem comes when well meaning people without Flex Fuel certified vehicles put E-85 into the tank.

At a 15% concentration, the potential for problems arises. Because of the chemical differences between ethanol and gasoline, special seals and gaskets are needed for Flex Fuel vehicles in Van Nuys Ca. In a normal engine, the ethanol in E-85 gas will eat away important seals and gaskets. This leads to gas and oil leaks.

You can imagine the fire hazard caused by leaking gasoline. Fire fighting experts caution consumers to only use E-85 if they know they vehicle is certified to handle it. They expect vehicle fires to increase because of using the wrong fuel in non-Flex Fuel vehicles.

So are people who don’t have a Flex Fuel vehicle but use E-85 to help the environment actually putting themselves at risk? Yes. In fact, service and repair centers in Van Nuys Ca are being warned to purchase fire extinguishers that use the special foam needed to extinguish ethanol fires as a precaution in case starting-up an ethanol damaged engine leads to a fire.

Obviously, this isn’t something you want to have in your Van Nuys Ca garage at home, either. If you have a Flex-Fuel certified vehicle, feel free to protect the environment by using E-85 gasoline. If not – please do not use E-85 in an engine that’s designed to run on unleaded gasoline only. At AutoAid we are concerned about your safety. If you have questions or want to find out how to determine if your vehicle can safely use E-85, go to www.e85fuel.com for more resources.

Take a look at our attached auto safety tips video from Auto Tips Videos.

Posted in Warranty | No Comments »

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